Contents
Introduction
Welcome to Wilmington Health Patient Portal (“the Portal”), operated by Wilmington Health (“we,” “us,” or “our”). This Privacy Policy governs the collection, use, and disclosure of personal information obtained through the Portal. Protecting your privacy and securing your personal information is of utmost importance to us. By accessing or using the Portal, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you register for an account on the Portal or use its features, we may collect certain personal information, such as your name, address, email address, phone number, date of birth, and health insurance information. This information is necessary to create your account and provide you with access to the Portal’s services.
Usage Information
As you interact with the Portal, we may automatically collect certain information about your usage patterns, including IP addresses, browser type, operating system, device information, and referring URLs. This information helps us understand how users engage with the Portal and enables us to improve its functionality and user experience.
How We Use Your Information
Service Provision
We use the personal information you provide to create and maintain your account on the Portal, verify your identity, and enable you to access your health records and related services.
Communication
We may use your contact information to communicate with you regarding your account, appointment reminders, important updates, and any other necessary information related to your use of the Portal.
Analytics and Improvements
We analyze usage patterns and preferences to improve the Portal’s performance, content, and features, ensuring a more personalized and efficient user experience.
Legal Compliance
We may process and disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
We understand the importance of protecting your personal information and limit its disclosure to the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Portal and providing related services. These service providers are obligated to maintain the confidentiality and security of your information.
Authorized Users
If you authorize individuals, such as family members or caregivers, to access your health information through the Portal, we will share the relevant information with them.
Legal Obligations
In certain situations, we may be required to disclose your information to comply with legal obligations, court orders, or governmental requests.
Security Measures
We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Your Choices and Rights
Account Management
You can update or correct your personal information by logging into your account on the Portal and accessing the appropriate settings.
Communication Preferences
You have the option to opt-out of receiving non-essential communications from us.
Right to Access and Data Portability
You have the right to request access to the personal information we hold about you and to receive a copy of such data in a structured, machine-readable format.
Right to Erasure
You may request the deletion of your account and associated personal information, subject to legal and contractual requirements.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Portal. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us
By using the Wilmington Health Patient Portal, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.